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UserTesting Priced, NYSE: USER

Provides a video-first customer feedback platform for enterprises.

Industry: Technology

Latest Trade: $7.50 0.00 (0.0%)

First Day Return: +0.1%

Return from IPO: -46.4%

Industry: Technology

We have pioneered a video-first, enterprise-grade software-as-a-service (SaaS) platform that enables organizations to see and hear the experiences of real people as they engage with products, designs, apps, processes, concepts, or brands. Our platform captures authentic, credible, and highly contextualized customer perspectives from targeted audiences who have opted in to share their thoughts, whether for digital, real-world, or omnichannel experiences. Using machine learning, our platform analyzes these perspectives and surfaces key moments of insight rapidly and at scale. This helps organizations to free up time and resources and make better customer experience decisions faster using the power of video to drive alignment and action. As the world and consumer behavior change, companies are increasingly differentiating themselves based on their ability to deliver the best experiences for their customers. Organizations are spending billions of dollars to understand their customers through data. Despite all these investments, there is still a significant gap between an organization’s perception of its customer-centricity and its customers’ perceptions of their experiences. This divide, or “empathy gap,” has a direct impact on the end customer and often leads to poor customer experiences.
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IPO Data
IPO File Date 10/13/2021
Offer Price $14.00
Price Range $15.00 - $17.00
Offer Shares (mm) 10.0
Deal Size ($mm) $140
Lock-Up Date IPO Pro Only
Street Research IPO Pro Only
IPO Data
IPO Date 11/16/2021
Offer Price $14.00
Price Range $15.00 - $17.00
Offer Shares (mm) 10.0
Deal Size ($mm) $140
Lock-Up Date IPO Pro Only
Street Research IPO Pro Only
Underwriters
Morgan Stanley
J.P. Morgan
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Company Data
Headquarters San Francisco, CA, United States
Founded 2007
Employees 705
Website www.usertesting.com

UserTesting (USER) Performance