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Customer support company Freshworks files for a $100 million IPO

August 27, 2021
FRSH

Freshworks, which provides a cloud-based customer support platform, filed on Friday with the SEC to raise up to $100 million in an initial public offering.

Freshworks offers Freshdesk, its core customer service product, and Freshservice, its IT service management product. The company served approximately 52,000 businesses as of June 30, 2021. In the same period, a majority of its annual recurring revenue came from customers with more than 250 employees. 

The San Mateo, CA-based company was founded in 2010 and booked $308 million in sales for the 12 months ended June 30, 2021. It plans to list on the Nasdaq under the symbol FRSH. Morgan Stanley, J.P. Morgan, BofA Securities, Jefferies, and Barclays are the joint bookrunners on the deal. No pricing terms were disclosed.